This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.
ISBN: 9780521776882
Kod paskowy: 9780521776882
Autorzy: O'Hara Francis
Rok wydania: 2013
Kod wydawcy: 31146
liczba stron: 64
Oprawa: Miękka
PKWiU: 58.11.1
Format: 22.0x28.0cm
Głębokość (mm): 6
Waga: 0.18
Języki: angielski
Grupa towarowa: Książka